Complete legal terms governing your use of the hgk99 gaming platform. Please read carefully before creating an account or placing any wagers.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
For the purposes of these Terms & Conditions, the following definitions apply:
By registering an Account or using any services on the hgk99 platform, you expressly acknowledge and agree to be legally bound by these Terms & Conditions, our Privacy Policy, Responsible Gaming Policy, and all other rules, policies, and procedures referenced herein or made available on the platform.
We reserve the right to modify, update, or amend these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on the platform. Your continued use of hgk99 following any modification constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
To register an Account and use the hgk99 platform, you must meet all of the following eligibility criteria:
By registering, you represent and warrant that you meet all eligibility requirements. Providing false information or misrepresenting your eligibility is a material breach of these Terms & Conditions and may result in immediate Account termination and forfeiture of all balances.
To access gaming services on hgk99, you must create a personal Account by providing accurate, current, and complete registration information including your full legal name, date of birth, email address, phone number, residential address, and preferred password. You agree to maintain and promptly update this information to keep it accurate and current.
Each User is permitted to register and maintain only one (1) Account on the hgk99 platform. Multiple Accounts, duplicate Accounts, or Accounts registered under false identities are strictly prohibited. We employ sophisticated detection systems to identify duplicate Accounts. Upon discovery of multiple Accounts:
You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You must not share your login details with any third party. All activities conducted through your Account, whether authorized by you or not, are your responsibility. You agree to immediately notify hgk99 customer support if you suspect unauthorized access to your Account.
hgk99 will never request your password via email, phone, or live chat. Any such request should be considered fraudulent and reported immediately.
To comply with anti-money laundering (AML) regulations and ensure platform security, hgk99 requires all Users to complete Know Your Customer (KYC) verification. You must provide copies of government-issued identification (Indonesian KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months).
Verification is typically required before your first withdrawal, though we reserve the right to request verification at any time. Failure to complete KYC verification when requested may result in Account suspension and withholding of withdrawals until verification is completed.
hgk99 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50.000. Deposits are processed instantly upon confirmation.
All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and will be returned minus processing fees. You may not use credit cards, loans, or borrowed funds for deposits.
Withdrawal requests can be made at any time through your Account dashboard. The minimum withdrawal amount is Rp 100.000. Withdrawals are processed to the same payment method used for deposits to comply with anti-money laundering regulations.
Withdrawal processing times vary by VIP tier:
First-time withdrawals require completed KYC verification. We reserve the right to request additional documentation for large withdrawals or suspicious activity. Withdrawal requests may be subject to security reviews.
hgk99 does not charge fees for deposits or withdrawals. However, your payment provider (bank or e-wallet) may impose their own transaction fees, which are beyond our control and your responsibility.
All transactions on the hgk99 platform are conducted in Indonesian Rupiah (IDR). We do not accept deposits or withdrawals in foreign currencies.
hgk99 may offer various bonuses and promotional offers including welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. All bonuses are subject to specific terms and conditions including wagering requirements, time limits, game restrictions, and maximum bet limits.
Key Bonus Rules:
When using the hgk99 platform, you agree to comply with all gameplay rules and conduct standards:
We reserve the right to void any wager or winnings obtained through illegal means, exploitation of errors, or violation of these Terms.
The hgk99 VIP Program rewards loyal players with six ascending tiers: Bronze, Silver, Gold, Platinum, Diamond, and Black Diamond. VIP status is determined by monthly turnover (total wagering volume) and recalculated at the start of each calendar month.
VIP benefits include increased cashback percentages, faster withdrawal processing, dedicated account managers, exclusive tournament access, personalized bonuses, and invitation-only events. Specific benefits and monthly turnover requirements for each tier are published on the platform and subject to change.
Black Diamond status is invitation-only and reserved for hgk99's highest-value players. Invitations are extended at the sole discretion of management.
VIP status may be revoked if a User violates these Terms & Conditions, engages in bonus abuse, or exhibits irregular betting patterns. Revocation decisions are final and not subject to appeal.
hgk99 is committed to promoting responsible gambling and protecting vulnerable players. We provide tools to help you maintain control over your gambling activity:
Gambling should be a form of entertainment, not a source of income. Never gamble more than you can afford to lose. If you believe you have a gambling problem, please seek professional help immediately and consider using our self-exclusion tools. See our dedicated Responsible Gaming page for additional resources and support contacts.
To the fullest extent permitted by applicable law, hgk99 and its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage.
We do not guarantee that the platform will be available at all times, uninterrupted, or error-free. We are not responsible for connectivity issues, server downtime, technical malfunctions, or force majeure events beyond our reasonable control.
You acknowledge that online gambling involves financial risk and you may lose money. hgk99 is not responsible for any losses incurred through your use of the platform.
Our aggregate liability to you for all claims arising from your use of the platform shall not exceed the total amount deposited into your Account during the six (6) months immediately preceding the claim.
You may close your Account at any time by contacting customer support. Upon closure, you must withdraw your remaining balance. Accounts with zero balance will be closed immediately. Accounts with pending bonuses or wagering requirements may be subject to review before closure.
We reserve the right to suspend, restrict, or permanently close your Account at any time for any reason, including but not limited to:
Upon termination, all bonuses and associated winnings will be forfeited. We reserve the right to withhold remaining balances if fraud or Terms violation is confirmed. You will not be entitled to any compensation for Account closure.
If you have a complaint or dispute regarding any aspect of the hgk99 platform, you must first contact our customer support team via live chat or email at [email protected] with a detailed description of the issue.
We will investigate all complaints promptly and aim to resolve disputes within 14 business days. If you are dissatisfied with our response, you may escalate the matter to our management team.
Any disputes that cannot be resolved through our internal complaint process shall be governed by the laws of Indonesia and subject to the exclusive jurisdiction of Indonesian courts.
You agree that any legal action or proceeding arising from these Terms & Conditions must be brought within one (1) year after the cause of action arises. Claims filed after this period are time-barred.
These Terms & Conditions and all matters relating to your use of the hgk99 platform shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles.
You irrevocably agree that the courts of Indonesia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation.
If any provision of these Terms & Conditions is held to be invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:
For VIP members (Platinum, Diamond, Black Diamond), your dedicated account manager is available for personalized assistance.
Our comprehensive FAQ and support resources can help clarify any points. If you need further assistance, our 24/7 customer service team is ready to help.